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Amazon Confirms Massive Failure of its Prime Video, Working to Restore Streaming Service

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The tech giant confirmed it is aware of the problem and is working to resolve it. The app appears to be broken across most major platforms, while other Amazon... 07.11.2019, Sputnik International

2019-11-07T10:34+0000

2019-11-07T11:03+0000

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Amazon Confirms Massive Failure of its Prime Video, Working to Restore Streaming Service

10:34 GMT 07.11.2019 (Updated: 11:03 GMT 07.11.2019)

© AP Photo / Ross D FranklinIn this Nov. 11, 2010 file photo, the Amazon.com logo adorns an Amazon.com fulfillment center in Goodyear, Ariz., one of several centers in the Phoenix metro area to open in recent years. The issue of whether Amazon.com should be required to collect tax on online sales to Arizonans isn't going away. State legislators considered but ultimately shelved proposals to force the online retailer to collect tax on its sales in Arizona. But the issue is expected to resurface publicly within the next few months when a newly appointed state task force considers making recommendations for legislative action in 2013.

The tech giant confirmed it is aware of the problem and is working to resolve it. The app appears to be broken across most major platforms, while other Amazon services (including Alexa) seem to be operating properly.

According to numerous reports, hundreds of users have not been able to connect to the Amazon Prime Video app. It apparently went down on Thursday morning. Media outlets have suggested that Amazon Prime Video was not working in the UK as late as 9:45 a.m. GMT.

Apologies for the trouble with Amazon Prime Video. We're aware of this issue, and currently working on it. Appreciate your patience until we resolve the same. ^RJ
— Amazon Help (@AmazonHelp) November 7, 2019

Most of the affected users are from the UK and other European countries, however, according to online tracker Down Detector, the US is also experiencing certain technical problems, although it is nighttime or very early morning in the country.

Amazon Prime Video is having issues since 9:16 AM GMT. https://t.co/AqtFP9dC4t RT if it's down for you as well #AmazonPrimeVideodown
— DowndetectorUK (@DowndetectorUK) November 7, 2019

Amazon Prime Video is an internet video-on-demand service, created by the company in 2006. At the moment, it covers around 26 million users across the globe.