American Express Reportedly Down in US
19:17 GMT 21.10.2021 (Updated: 13:25 GMT 06.08.2022)
© AP Photo / Patrick Sison
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According to Downdetector, similar problems occurred earlier this week, on Monday, when users experienced issues with their credit cards transactions being processed, as well as with customer service.
Thousands of users in the United States complained on Friday that the American Express card system was not working.
According to Downdetector's map of reported problems, the highest number of complaints about the service came from US' northeast, particularly from New York City, Los Angeles and Atlanta.
Approximately half an hour later, the number of reported problems declined in Los Angeles and Atlanta, but rose sharply in Dallas, Texas, Chicago, Illinois and Minneapolis, Minnesota, according to the live map data.
Most of those experiencing problems said that they were unable to use credit cards, which accounted for about 76% of complaints.
this is my sign to get american express pic.twitter.com/tGHrDPKAXS
— ia 🕷 9 & 10 SELL ME HOUSTON L1 (@616HARRY) October 21, 2021
Maybe they were testing a new slogan amid the pandemic:
— Scott Monty (@ScottMonty) October 21, 2021
"American Express. Don't leave home."
Something is not right with #amex.
— Brittany Jacob (@BrittanyABC30) October 21, 2021
Systems are down ?? @AmericanExpress pic.twitter.com/MKxMB4FLiD
The second most common problem was customer support, which reportedly did not work for about 18% of users.
Got ahold of them, they said there shouldn’t be any issues 😂🤦🏽♀️ no help at all!
— Rosa Sanchez (@ScorpioRosa1257) October 21, 2021
Interestingly, issues were also reported by clients of other major payment systems, such as Visa and MasterCard, but they were not of such a widespread nature, as with American Express.
